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Managed IT Support Services

Working with you to ensure your IT environment gives you the support and stability you need.

Our IT Support Services

Our ICT support team can manage, maintain and support your entire ICT ecosystem. We will keep your business up and running while helping you save time and money, thereby empowering you to focus on your core business activities. Our approach involves customizing a strategy that not only drives cost efficiency but also enhances the consistency, security, and overall quality of your IT experience.
We offer a full suite of IT support services, including:
  • Full management of your servers, users and networks
  • Management of your Microsoft 365 account and other cloud-based offerings such as Amazon Web Services (AWS)
  • Patching and updating
  • Security monitoring and antivirus
  • Data backup and Disaster Recovery system maintenance
The key benefits of working with us include:
  • Enhanced security posture
  • Trusted advice and solutions tailored to your specific business’s needs
  • Extensive and proactive remote monitoring and management
  • Local support team
Let us take the stress and concern out of managing your IT systems, thereby allowing you to focus on doing what’s important - running your business.

Remote Monitoring and Management

As part of every plan, our team installs a remote monitoring agent on your business’s computers and laptops. This lets us proactively monitor your computers, scan for security threats and allows our technicians to provide quick and efficient support to your computers when things go wrong.
  • Included with every plan at no additional cost
  • Monitors your computer for viruses and other threats
  • Allows quick, cost-effective remote support
  • Provides organisational-level insights into the security status of each computer
  • Secure access protected by multifactor authentication

Brisbane Based IT Support Team

No matter how well-prepared we are, IT systems are bound to encounter issues that cannot be resolved remotely. In such critical situations, the presence of a local IT technician becomes essential in order to address the problem promptly. Our locally-based IT team is fully equipped and prepared to respond swiftly to these emergencies, ensuring that your business receives immediate support when it matters most.
  • Prioritised support
  • Brisbane-based staff
  • Internal systems provide staff with full access to each computer’s operational history

Regular Patching and Security Monitoring

Maintaining a secure computer environment is paramount and one the most effective methods of doing this is through regular patching and swift response to security threats.

Our remote monitoring software plays a important role in this process by continuously tracking the patch status of your computers. In the event of a critical vulnerability, our software alerts us of the security issue thereby enabling us to address the issue without delay. Additionally, the software allows us to periodically apply all pending patches to your computers, ensuring ongoing comprehensive protection.

  • Periodic patching significantly increases the security of your systems and data
  • Critical vulnerabilities addressed once notified
  • Organisational-level reporting regarding the compliance and security status of each computer

Trusted Advisor

We recognize that being an IT expert is not your primary focus and that you require access IT advice that you can trust. Leveraging our expertise in cloud technologies and the latest industry trends, we offer custom solutions that match your company’s goals and budget. This empowers you to make informed decisions regarding your IT infrastructure and investments, leading to enhanced efficiency and productivity. With our guidance, you can optimize your IT resources and confidently navigate the ever-changing technological landscape.
  • Expert advice regarding all areas of IT
  • Tailored solutions that align with your objectives and budget
  • Optimise efficiency and productivity
  • Maintain a competitive edge over your competitors

IT SUPPORT PLANS

STANDARD MONTHLY PRICES & INCLUSIONS

ALL PRICES EX GST
BRONZE
SILVER
GOLD
PLATINUM
REMOTE MONITORING AND MANAGEMENT
Remote Agent
Quick Help Request Form
Remote Support
IT SECURITY
Internet Security and Antivirus
Windows Monthly Patching
Proactive Critical Windows Patching
Patch and Compliance Reporting
HELPDESK SUPPORT
Minimum Included Support Per Month
–
–
1 hour
3 hour
*Additional Included Support Per Month
–
–
15min/device
30min/device
Adhoc Support Rate
$150/hour
$150/hour
$150/hour
$150/hour
After Hours Support Rate
$200/hour
$180/hour
$170/hour
$160/hour
Minimum Remote Call-out Time
30min
15min
15min
15min
Minimum On-site Call-out Time
90min
60min
45min
45min
Minimum Devices
5
5
FEES
Per Device
$9
$30
$55
$90
Adhoc Remote Support Rate
$150/hour
$150/hour
$150/hour
$150/hour
Adhoc On-site Support Rate
$170/hour
$150/hour
$150/hour
$150/hour
After Hours Support Rate
$200/hour
$180/hour
$170/hour
$160/hour

* For every device after the fifth device

IT SUPPORT PLANS

STANDARD MONTHLY PRICES & INCLUSIONS

ALL PRICES EX GST
BRONZE
REMOTE MONITORING AND MANAGEMENT
Remote Agent
Quick Help Request Form
Remote Support
IT SECURITY
Internet Security and Antivirus
Windows Monthly Patching
Proactive Critical Windows Patching
Patch and Compliance Reporting
HELPDESK SUPPORT
Minimum Included Support Per Month
–
*Additional Included Support Per Month
–
Adhoc Support Rate
$150/hour
After Hours Support Rate
$200/hour
Minimum Remote Call-out Time
30min
Minimum On-site Call-out Time
90min
Minimum Devices
FEES
Per Device
$9
Adhoc Remote Support Rate
$150/hour
Adhoc On-site Support Rate
$170/hour
After Hours Support Rate
$200/hour
SILVER
REMOTE MONITORING AND MANAGEMENT
Remote Agent
Quick Help Request Form
Remote Support
IT SECURITY
Internet Security and Antivirus
Windows Monthly Patching
Proactive Critical Windows Patching
Patch and Compliance Reporting
HELPDESK SUPPORT
Minimum Included Support Per Month
–
*Additional Included Support Per Month
–
Adhoc Support Rate
$150/hour
After Hours Support Rate
$180/hour
Minimum Remote Call-out Time
15min
Minimum On-site Call-out Time
60min
Minimum Devices
FEES
Per Device
$30
Adhoc Remote Support Rate
$150/hour
Adhoc On-site Support Rate
$150/hour
After Hours Support Rate
$180/hour
GOLD
REMOTE MONITORING AND MANAGEMENT
Remote Agent
Quick Help Request Form
Remote Support
IT SECURITY
Internet Security and Antivirus
Windows Monthly Patching
Proactive Critical Windows Patching
Patch and Compliance Reporting
HELPDESK SUPPORT
Minimum Included Support Per Month
1 hour
*Additional Included Support Per Month
15min/device
Adhoc Support Rate
$150/hour
After Hours Support Rate
$170/hour
Minimum Remote Call-out Time
15min
Minimum On-site Call-out Time
45min
Minimum Devices
5
FEES
Per Device
$55
Adhoc Remote Support Rate
$150/hour
Adhoc On-site Support Rate
$150/hour
After Hours Support Rate
$170/hour
PLATINUM
REMOTE MONITORING AND MANAGEMENT
Remote Agent
Quick Help Request Form
Remote Support
IT SECURITY
Internet Security and Antivirus
Windows Monthly Patching
Proactive Critical Windows Patching
Patch and Compliance Reporting
HELPDESK SUPPORT
Minimum Included Support Per Month
3 hour
*Additional Included Support Per Month
30min/device
Adhoc Support Rate
$150/hour
After Hours Support Rate
$160/hour
Minimum Remote Call-out Time
15min
Minimum On-site Call-out Time
45min
Minimum Devices
5
FEES
Per Device
$90
Adhoc Remote Support Rate
$150/hour
Adhoc On-site Support Rate
$150/hour
After Hours Support Rate
$160/hour

* For every device after the fifth device

Talk to us if you want an ICT ecosystem that is secure, cost effective, agile and empowers you to spend more time focusing on your core business.
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  • Unit 15, 23 Ashtan Place, Banyo Qld 4014